Cluster Groups and Events Executive

Hey there! Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition and start scripting your own story at Paramount Hotels! Job Description: Respond to queries via phone, fax, and email in a courteous and efficient manner, in line with Paramount Hotels standards. Execute tasks as per unit SPPs, adapting to changing guest expectations and hotel policies. Stay fully informed about hotel services and facilities. Accurately input event deposits into Opera and handle event-related processes from inquiry to follow-up. Use standard templates for brochure requests and ensure timely client responses based on expectations. Follow up on confirmed bookings, secure accurate attendance numbers, and obtain pre-payments. Conduct post-event feedback sessions for service improvement. Support group and M&E business development to meet revenue goals via research, calls, site visits, and communication. Assist clients during events to ensure smooth operations. Monitor group room blocks, manage release dates, and prepare/send contracts and invoices. Follow up on leads and signed agreements to boost conversions. Prepare group resumes, attend pre-conference meetings, and coordinate with relevant departments (Events, Reservations, Front Office) to ensure flawless execution. Maintain professional grooming and stay updated via internal communication tools. Experience and Technical Knowledge: Essential: Ability to handle luxury guest volumes on a daily basis Must be flexible and ability to work long hours Creative and positive mind set Desirable: 2 years minimum experience working in a multicultural / 5 star hotel environment Multi-skilled Worked in different cultural environments #J-18808-Ljbffr