Mailscale: Lead the Customer Support Team of a Startup

Mailscale: Lead the Customer Support Team of a Startup Join to apply for the Mailscale: Lead the Customer Support Team of a Startup role at JOIN Get AI-powered advice on this job and more exclusive features. This range is provided by JOIN. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25,000.00/yr - $80,000.00/yr Mailscale is looking for a Lead the Customer Support Team of a Startup At Mailscale, we're helping businesses to grow and be seen by sending more emails. We care about customers. A lot actually. Our bold vision is to create a 5-star hotel experience for them. An experience that gets them to feel understood and taken care of. To achieve this, we need talented leaders just like you : ) Does this excite you? Tasks Lead, hire and manage a support team. Develop, implement and improve support strategies and KPIs. Maintain & Improve support documentation and processes. Requirements Proven experience in customer support or similar roles. Proactive and solution-oriented mindset. You need to see problems and be able to fix them. Strong communication and leadership skills. Empathy and passion for customer service. Benefits Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers. Growth: Advance your career in an exciting, fast-growing startup. Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas. Flexibility: Enjoy a flexible work setup focused on outcomes. Seniority level Director Employment type Full-time Job function Management Software Development Referrals increase your chances of interviewing at JOIN by 2x Sign in to set job alerts for “Customer Support Lead” roles. Global Village, Dubai, United Arab Emirates 1 month ago #J-18808-Ljbffr