Guest Relations Supervisor Russian-speaker

Live and project the goal philosophy vision mission and core values of the company. Conduct house tours / site inspection and special room drops for VIPs. Escort all arriving guests to their respective rooms and suites. Escort external guests to their destination. Check all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities, and special requests) is maintained. Promote Inter Hotel sales and in-house facilities. Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow-up, and recording are done. Ensure loyal guests consistently receive all benefits; repeat guests and other VIPs receive special recognition and service. Qualifications : Work Environment: High visibility and engagement in guest-facing areas. Flexibility to work evenings, weekends, and holidays as required by the operation. Skills and Attributes Exceptional interpersonal and communication skills. Proactive and resourceful with a strong ability to resolve challenges effectively. Detail-oriented with a passion for delivering unique guest experiences. Strong leadership capabilities with the ability to inspire and motivate a team. Flexible and adaptable with a forward-thinking and innovative mindset. Strong written and verbal communications in English; additional languages are a plus. Education and Experience Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 3 years in a guest-facing role within luxury hospitality with supervisory experience. Familiarity with multicultural environments and experience serving high-profile clients. Remote Work : No Employment Type : Full-time #J-18808-Ljbffr