UAE National Partner Services Assistant Planning · Dubai ·

Looking to join the most innovative digital e Commerce team in the Middle East? Ounass is the region's ultimate luxury destination, offering an exceptional range of fashion, beauty, watches, homeware, and jewelry for discerning customers. As a proudly homegrown platform, Ounass is rooted in innovation and a passion for excellence. Our dynamic and inclusive culture drives us to be the Middle East's leading luxury technology platform. Based in Dubai, and as part of the prestigious Al Tayer Group, our diverse team of 300+ professionals from over 40 nationalities collaborates to redefine the future of luxury e Commerce. We are currently seeking a superstar Partner Services Assistant - UAE National looking to thrive within our Planning team. If you are passionate, ambitious, and ready to be part of a fast-growing team, we’d love to hear from you! This role is responsible for supporting and guiding the marketplace vendors on all day-to-day activities while connecting with internal stakeholders, to deliver 360-degree support and seamless vendor experience. What you’ll be doing? Support and guide marketplace vendors on daily activities and coordinate with internal stakeholders. Build and manage relationships with existing and new vendors, ensuring smooth onboarding. Train and develop vendors, adopting best practices to improve efficiency. Manage vendor engagement activities such as communication emails and Knowledge Centre updates. Contribute to developing operational solutions based on vendor needs, representing the operational voice of vendors. Act as the central contact point, ensuring the process from Purchase Order to product go-live is followed and stakeholders are updated. Assist the Account Management team with vendor-related inquiries. Support vendors proactively using platform tools. Uphold Customer Service Standards and report any exceptions for review, continuously seeking process improvements. Identify best practices for providing efficient, consistent service to internal and external stakeholders. Focus on KPIs and proactively resolve recurring issues. Be adaptable to shifting priorities and support other departmental roles as needed. Why Join Ounass? Be part of an innovative team shaping the future of luxury in the Middle East. Opportunities for career growth in a dynamic, fast-paced environment. Supportive, diverse, and collaborative culture. Exclusive perks, including competitive, tax-free salaries and attractive brand discounts. Flexible working options and wellness benefits for your well-being. What We Look For: At least 2 years of experience in customer service or a related role. Experience in e-commerce, especially with marketplace functions, is essential. UAE Nationals eager to grow professionally. Collaborative mindset and enthusiasm for working in a multicultural environment. Excellent communication skills, both verbal and written, at all organizational levels. Analytical skills to interpret data and derive insights. #J-18808-Ljbffr