Manager

Job Description: Branch Manager – Watersports Division Location: Dubai, UAE Department: Operations / Management Reports to: Employment Type: Full-Time Job Summary: The Branch Manager – Watersports Division is responsible for the full operational and financial management of a specific watersports location or branch. This includes overseeing staff, ensuring safety compliance, managing guest services, maintaining equipment readiness, and driving sales performance. The Branch Manager is the key leader on-site, ensuring smooth day-to-day operations and delivering an exceptional guest experience. Key Responsibilities: • Manage daily operations of the assigned watersports location including activity scheduling, staffing, safety, and guest relations. • Supervise team members (instructors, cashiers, sales staff, maintenance crew) and ensure efficient task delegation and shift coverage. • Ensure full compliance with local safety regulations, insurance protocols, and marine authority requirements. • Monitor asset readiness, maintenance status, and incident resolution. • Maintain high levels of guest satisfaction by monitoring feedback and handling complaints effectively. • Track sales performance, daily revenue, expenses, and prepare operational reports for head office. • Recruit, train, and evaluate staff; maintain team morale and performance standards. • Manage inventory of equipment, uniforms, and supplies. • Collaborate with marketing team to execute local promotions or events. • Ensure the branch operates within budget and meets KPIs for safety, revenue, and quality control. Qualifications: • Bachelor's degree in Business Administration, Tourism, or related field (preferred). • 4+ years of experience in operations or hospitality, with 2+ years in a managerial role. • Knowledge of watersports activities and marine safety practices. • Strong leadership and staff management skills. • Fluent in English; Arabic or other languages are a plus. Key Skills: • Leadership and staff supervision • Operational planning and problem-solving • Customer service and conflict resolution • Sales monitoring and reporting • Budget management and cost control • Knowledge of safety and marine regulations Working Conditions: • Outdoor and indoor responsibilities in marine/beach environments. • Must be available during weekends, holidays, and peak tourist seasons. • Requires occasional lifting and gear handling. • Company uniform, phone, and radio communication provided. To Apply: Send your CV and cover letter to ( ). Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Industries Sports and Recreation Instruction Referrals increase your chances of interviewing at Water Adventure Dubai by 2x Assistant Manager - Service Excellence - Dubai Holding Community Management Corporate Bank - Customer Service Manager - Associate / Assistant Vice President We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr