Proposition Manager - Priority Banking

Description Role: Proposition Manager Priority Banking Location: Abu Dhabi Role Purpose: Assisting in developing and managing the Priority Banking proposition. Responsibilities: Enhance the Priority Banking proposition to contribute towards segment revenue and profitability. Initiate and deliver all campaigns for Priority customers and coordinate with internal stakeholders for the target results. Manage customer segmentation (i.e., upgrade/downgrade RM tagging) according to the approved process. Resolve escalated Priority Banking complaints in conjunction with CRU promptly and efficiently. Manage contracts/SLAs with external vendors and obtain required Legal, Compliance, and Sharia approvals. Execute customer communication plans for Priority Banking to improve customer engagement. Assist in developing and rolling out improved Priority Banking processes to enhance customer experience. Specialist Skills / Technical Knowledge: Extensive knowledge of Retail Banking products & services and customer segment propositions. Strong knowledge of marketing and promotion. General awareness of competitors in the local banking industry. Excellent communication, interpersonal, and presentation skills. Previous Experience: At least 3 years of experience managing a segment/banking proposition product or a brand outside the market. Previous experience in marketing or brand management is a plus. Experience in customer service or service management is desirable. Experience in handling and delivering projects. Experience being accountable for a financial target. Required Experience: Manager #J-18808-Ljbffr