Retail Sales Consultant

Role purpose To offer exceptional customer service whilst maximising all sales opportunities.Keyaccountabilities Deliver excellent customer service Follow the sales process in order to maximise sales Understand features and benefits of all Travelex product lines Use every opportunity to upsell and crosssell Recognise the warning signs of questionable transactions and mitigatepossible effects of the sale Adhere to promotional marketing offers Manage till stocks Achieve individual KPIs / targets Fully investigate overs and shorts (differences) and report Adhere to company and location policy and procedures including Audit Risk Health & Safety Security and customer service requirements Ensure compliance to legal and corporate requirements Maintain high standards of housekeeping and presentation of stores Contribute to the success of the team Complete training within required timelines Rolespecificexperience andskills Retail cash handling and/or banking experience Good customer service skills Good numerical ability Good knowledge of product services and procedures Demonstrated experience working with computer systems Ability to work independently as well as in a team environment Ability to handle routine activities with attention to accuracy and detail Flexibility to work different shifts and locations as required English language skills Generalexperience andpersonalqualities Selfaware openminded with a high degree of personal and professionalintegrity The ability to build and manage relationships developing trust and credibilitywith customers partners peers teams internal and external stakeholders A strong record of performance delivery in their area of expertise throughincreased sales and/or performance against KPIs The ability to analyse issues and solve problems Drive customer focus in everything we do to gain and retain high qualitycustomers for the long term success of Travelex Required Experience: Contract #J-18808-Ljbffr