Trainee Customer Care Associate

In line with the UAE Government s strategy of empowering and developing nationals, Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best UAEN talents to join our ENBD family. Organization Units Purpose: The inbound contact center unit handles incoming calls from bank customers and answers queries and complaints. Job Purpose: Receiving inbound calls to answer phones to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction. Job Responsibilities: Professionally handle calls and address customer inquiries related to banking products and services. Proactively identify gaps in the journey and process and develop actionable plans to enhance them. Identify proactively opportunities to improve performance and create actionable plans that drive results. Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details. Follow up with customer calls where necessary. Adherence to standard work procedures while handling customer calls. Please be sure to comply with information security and data privacy policies. Establish credibility by providing transparent information and addressing concerns honestly. Focus on day-to-day operations and ensure that targets are being met by the end of each month. Skills & Qualifications: Graduate, with bachelor s degree. Able to join immediately Job Location: RAK Able to work on rotational shifts and rotational weekends. The ability to work under stress. Problem-Solving Skills. Ability to lead, plan, and manage change. Strategic thinker. Analytical and ability to interpret complex MI. Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at #J-18808-Ljbffr