Senior Sales & Client Services

Company Overview Arqaam Capital is a leading financial services company with a strong presence in the Middle East region. Headquartered in Dubai, UAE. Known for our innovative approach and client-centric services, Arqaam Capital provides a wide range of financial solutions, including investment banking, asset management, and brokerage services. Our global electronic trading services cater to clients in over 200 countries and territories, including individual investors, financial advisors, hedge funds, and introducing brokers. We leverage advanced technology, competitive pricing, world class research and extensive market access to help our clients maximize their investments. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Job Description & Responsibilities You will play a pivotal role in driving sales and expanding our client base. Your primary focus will be on identifying and pursuing sales opportunities, developing long-term client relationships, and contributing to the overall growth of the company. Identify and pursue sales opportunities by understanding client needs and offering Arqaam’s white label tech solutions . Develop and maintain a pipeline of potential clients and follow up on leads to convert them into active clients. Collaborate with the sales team to achieve revenue targets and contribute to the overall growth of the company. Handle clients’ enquiries via different channels including email, ticket, live chat, and phone call. Familiarize with various proprietary platforms including trading systems and administrative portals to educate clients and align with our self-service and highly automated business model. Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation, and statements reconciliation. Troubleshoot with clients and take ownership when issues arise, follow up, escalate, and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing, and other service groups around the world. Qualification & Skills Core competencies: Strong Financial product knowledge – Equities, Fixed income & derivatives (MENA and Global) Good understanding of trading systems for Institutions, HNI, and Bank white label. Self-starter with highly analytical and critical thinking mindset Ability to handle stress, work independently, and autonomously in a fast-paced environment Excellent command of written and spoken English & Arabic would be an added advantage Experience in the MENA region: Understanding of the financial markets and regulatory environment in the MENA region is highly desirable. Experience working with clients from this region will be an advantage. Requirements: Bachelor's / Masters degree 10-12 years’ experience in Customer Service and Financial Service with a strong focus on sales. (Candidates with extensive experience in sales and client relationship management will be given priority) Candidates with prior experience in client services, middle/back-office operations, compliance, electronic trading, and fund administration will be given priority Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX, FIX and/or basic programming experience a plus Company Benefits & Perks: Competitive Salary, annual performance-based bonus Excellent health and welfare benefits Great work-life balance Unique opportunity to gain exposure to global financial products, markets, and clientele Opportunities for career progression and job scope expansion in a global company with a growing local presence #J-18808-Ljbffr