Customer Service Advisor - Bilingual- English French

Job Description This position is accountable for providing the highest standards of customer service through telephone support to existing and potential customers. Essential Functions/Core Responsibilities Receive inbound calls from customers, prospects, and non-customers, maintaining established standards for call volume, pick-up time, duration, and quality. Provide high-quality customer service by efficiently and politely answering inquiries with accurate and complete information, redirecting calls where appropriate. Identify and maximize selling and cross-selling opportunities. Identify customer problems and offer appropriate solutions. Continuously update knowledge on products, services, and procedures. Participate in outbound calling programs and other projects as required. Handle projects and tasks assigned by management. Perform customer transactions accurately and efficiently. Required Education, Skills, and Qualifications Minimum 1 year call center or customer service experience, preferably in real estate. Fluent in English (B2 Level+) and French. Good communication and interpersonal skills. Proficient in PC use, especially MS Excel formulas. Graduate in any stream; a combination of education and experience may be considered. Cheerful personality with a positive attitude. Empathetic, patient, and courteous. Excellent telephone etiquette and love for speaking over the phone. Presentable, proactive, and professional. Ability to tolerate repetitive work in a fast-paced environment. Results-driven, detail-oriented, dependable, eager to learn. Available to work 8 hours a day, 5 days a week, on rotational shifts, with flexibility for internal role changes over time. Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse any requests for money or sharing personal/bank information. For security concerns, contact #J-18808-Ljbffr