Operations Manager

Job Responsibilities: Oversee and manage the operational aspects of our holiday homes, including maintenance, housekeeping, guest services, and facilities management. Implement and enforce operational policies, procedures, and guidelines to ensure efficient and smooth operations in compliance with company standards and local regulations. Lead a team of dedicated staff, providing guidance, coaching, and fostering a positive work environment to achieve team goals and guest satisfaction targets. Work closely with various departments to optimize processes and streamline operations for improved efficiency and cost-effectiveness. Monitor guest feedback and take necessary actions to continuously enhance the quality of services provided, ensuring an exceptional guest experience. Look for potential property owners that want to rent their property under Marbella management. Maintain high occupancy rates and exceptional guest experiences. Coordinate cleaning, maintenance, and restocking of holiday homes. Develop strategies to maximize occupancy and revenue throughout the year. Assist the management in the preparation needed to become a property management company for holiday homes. Knowledgeable in DTCM Permits. Knowledgeable in Airbnb, Booking.com, Agoda, Bayut, Dubizzle, and Property Finder. Continuously monitor the competition and make recommendations for improvements to our properties and services. Requirements: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 2 years of experience in a managerial role within the hospitality industry, preferably in holiday homes or hotels. Strong leadership and organizational skills with a proven ability to manage teams and drive operational excellence. Excellent communication and interpersonal skills, with a customer-focused mindset. Familiarity with Dubai's hospitality industry and regulations is a plus. Proficient in using relevant software for property management and operations. #J-18808-Ljbffr