Team Leader - Soft Service

Dubai Career Level: Mid Career (2+ years of experience)Education: Bachelor's Degree Full time 1 week ago Positions: 1No. of Application: 0Job Views: 0 Role Purpose: The Team Leader - Soft Services is responsible for overseeing and managing the day-to-day delivery of soft services, including cleaning, pest control, landscaping, and waste management, ensuring the highest standards of service and customer satisfaction in line with client expectations and organizational policies. Key Task and Responsibilities: Site Team leading and Mentoring: • Support Soft services Supervisor and ensure BICSc standards are understood and delivered on all contracts, with documented training and action plans in place.• Take Supervisor handover and pass it on to the ground team and the small units.• Support Supervisor to follow up on the need for operatives and housekeepers training for work method statements, work instructions, quality systems on ground.• Ensure refresher training plans and On-the-Job site training plans and calendar are in place and report the outcomes and needs to Supervisor.• Provide nominations for excellent performance by rewarding and recognizing high performers and those who demonstrate company values on ground.• Coordinate with Supervisor and monitor the delivery of cleaning services with the small units on ground.• Work with Supervisor on forecasting of supplier budgets and costing to enhance budgetary efficiencies.• Coordinate with Supervisor and ensure standardized documents are in place and used uniformly.• Work alongside ground staff for daily inspections and liaise with Soft Supervisor to inspect service delivery, materials, consumptions, training requirements, and suggest ideas on improving these areas.• Support Supervisor to close out and action SSPCR inspections non-conformances on ground.• Monitor timely attendance and report discrepancies.Resource Management: • Manage and allocate resources, including personnel, equipment, and materials, to ensure optimal use for the site.• Ensure all operatives are BICSc trained, reporting non-conformance to Supervisor to schedule training for standard competency requirements immediately.• Ensure ground staff are aware of best sustainable practices for the efficient use of disposable personal protective equipment and cleaning consumables that impact the environment and enhance waste handling practices.Safety & Compliance: • Ensure ground delivery follows safe work and cleaning activity best practices.• Support Health, Safety, and Environment standards and best practices.Quality: • Ensure all Soft documents used are company-controlled and approved.• Ensure auditable checklists are updated timely.Branding: • As Ambassadors, monitor grooming and hygiene standards of Soft FM operatives and their uniform branding guidelines and ensure this is followed.• Ensure all members follow grooming and hygiene guidelines.Customer Satisfaction: • Maintain a high level of customer satisfaction by communicating effectively and ensuring timely resolution of any site issues to the line manager who then reports to the client.Quality Control: • Implement and oversee joint inspections, ensuring all work meets the highest industry standards.• Comply with the use of organizational procedures and policies governing Operational Services functions. Experience, Knowledge and Skills: • Secondary level or diploma. Additional FM or equivalent experience qualification in Facilities Management beneficial.• Able to read and write with minimum or basic command of English.• Minimum 2 years’ experience in a similar role within a property/facilities management company.• PBICSc holder is an advantage.• UAE Manual driving license (number 3 and 5) is preferable.• Preferably with a previous proven record of versatility and hands-on experience in Soft FM Portfolios and ground; strong communication and interpersonal skills as the job will involve training with different nationalities. #J-18808-Ljbffr