Service Advisor

Join to apply for the Service Advisor role at Galadari Brothers Continue with Google Continue with Google Join to apply for the Service Advisor role at Galadari Brothers Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Scheduling customer bookings and managing arrivals to ensure smooth operations and avoid peak-time congestion. Welcoming customers in a courteous and efficient manner to enhance customer satisfaction. Handling telephone inquiries promptly and professionally to maintain service quality and responsiveness. Conducting joint road tests and inspections to ensure accurate diagnosis and reduce repeat repairs. Promoting optional services, accessories, and upselling opportunities to maximize revenue and add customer value. Creating accurate Repair Orders and estimates at vehicle drop-off to set clear expectations and avoid delivery-time issues. Ensuring first-time fix accuracy and coordinating with technicians to uphold quality standards and customer trust. Inspecting vehicle inventory and documenting discrepancies with customer acknowledgment to prevent future disputes. Monitoring repair progress and proactively updating customers to ensure timely delivery and manage expectations. Ensuring all documentation is complete and vehicle is ready before delivery to avoid last-minute delays. Presenting invoices and explaining charges, including warranty/goodwill terms to ensure clarity and customer satisfaction. Maintaining accurate customer records in the DMS and following up post-service to build lasting relationships and ensure satisfaction. Following up with lapsed customers and reporting potential issues to the Service Manager to support retention and issue resolution. Staying updated on product knowledge, technical updates, and warranty processes to deliver informed and efficient service. Performing other ad-hoc duties or projects as assigned by management to support departmental goals. Job Description Key Responsibilities: Scheduling customer bookings and managing arrivals to ensure smooth operations and avoid peak-time congestion. Welcoming customers in a courteous and efficient manner to enhance customer satisfaction. Handling telephone inquiries promptly and professionally to maintain service quality and responsiveness. Conducting joint road tests and inspections to ensure accurate diagnosis and reduce repeat repairs. Promoting optional services, accessories, and upselling opportunities to maximize revenue and add customer value. Creating accurate Repair Orders and estimates at vehicle drop-off to set clear expectations and avoid delivery-time issues. Ensuring first-time fix accuracy and coordinating with technicians to uphold quality standards and customer trust. Inspecting vehicle inventory and documenting discrepancies with customer acknowledgment to prevent future disputes. Monitoring repair progress and proactively updating customers to ensure timely delivery and manage expectations. Ensuring all documentation is complete and vehicle is ready before delivery to avoid last-minute delays. Presenting invoices and explaining charges, including warranty/goodwill terms to ensure clarity and customer satisfaction. Maintaining accurate customer records in the DMS and following up post-service to build lasting relationships and ensure satisfaction. Following up with lapsed customers and reporting potential issues to the Service Manager to support retention and issue resolution. Staying updated on product knowledge, technical updates, and warranty processes to deliver informed and efficient service. Performing other ad-hoc duties or projects as assigned by management to support departmental goals. Qualification & Skills Graduate in Engineering / Diploma in Automobile / Mechanical 2-3 year experience as Service Advisor/Service Consultant, within a reputable automotive dealership. Sound Technical knowledge with ability to understand customer needs and requirements. Strong analytical, communication and inter-personal skills with administrative competence. Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately. Job Info Job Identification REQ_Y25_AUTO_GML_1461 Posting Date 06/25/2025, 12: 20 PM Apply Before 06/30/2025, 12: 20 PM Job Schedule 6 Locations GB Dubai Office , Dubai, AE Division Automotive Division Function Workshop Employee Category Permanent Full Time Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Investment Management Referrals increase your chances of interviewing at Galadari Brothers by 2x Get notified about new Service Advisor jobs in United Arab Emirates . Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 21 hours ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (seasonal) - F&B Service - Jumeirah Burj Al Arab Customer Service Advisor - Arabic speaker (Abu Dhabi) Service Advisor

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