Customer Service Advisor - Ticketing and Reservation

business Concentrix
location_on Dubai
work full-time
3 weeks ago

Description

Customer Service Advisor - Ticketing and Reservation Job Title: Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )Job Description This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Essential Functions/Core Responsibilities Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate Identify customer problems and offer appropriate solutions. Continuous learning to keep up-to-date with changes and developments to products, services, and procedures. Participate in Outbound calling programs and other projects and activities when required. Handling projects and tasks whenever required and asked by the management. Perform customer transactions accurately and in an efficient manner. Job Title: Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )Job Description This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Essential Functions/Core Responsibilities Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate Identify customer problems and offer appropriate solutions. Continuous learning to keep up-to-date with changes and developments to products, services, and procedures. Participate in Outbound calling programs and other projects and activities when required. Handling projects and tasks whenever required and asked by the management. Perform customer transactions accurately and in an efficient manner. Required Education, Skills And Qualifications Min 1-2 years experience within airlines / travel industry. A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker. Must be a graduate. Competent use of PC, must be good at MS Excel formulas. Good communication and interpersonal skills. Cheerful personality, always with a smile. Empathetic, patient and courteous in approach. Pleasant telephone etiquette and someone who loves to speak over the phone. Presentable with a positive, proactive and professional approach. Tolerance for repetitive work in a fast-paced, high production work environment. Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future. Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses. Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at #J-18808-Ljbffr

Posted: 7th July 2025 6.04 pm

Application Deadline: N/A

Apply Now

Similar Jobs

Explore more opportunities like this

Customer Success Manager SevenRooms

Rihlat Travel News
Dubai
full-time
A month ago
View Details

Call Center Advisor - UAE National

DHL Group
Dubai
full-time
A month ago
View Details

Service Advisor (225-627)

TALENTMATE
Dubai
full-time
3 weeks ago
View Details

Call Center Advisor - UAE National

DHL Group
Dubai
full-time
3 weeks ago
View Details

Customer Success Manager SevenRooms

Rihlat Travel News
Dubai
full-time
3 weeks ago
View Details

Customer Excellence Area Lead - MEA

ServiceNow
Dubai
full-time
3 weeks ago
View Details

Customer Engagement Specialist

Dicetek LLC
Dubai
full-time
3 weeks ago
View Details

Customer Service Advisor - Arabic Speaker (Online Fashion)

Concentrix
Dubai
full-time
3 weeks ago
View Details