Operations Manager

Dubai, United Arab Emirates

Posted on 02/05/2025 Weare seeking an experienced and detail-oriented Operations Manager to overseedaily operations and ensure efficiency across all processes at Hassi Properties Real Estate. This role is integral to maintaining a high standard of servicedelivery, managing operational budgets, and coordinating with internal teams tostreamline workflows. The ideal candidate will have a strong background inoperations management, preferably within real estate or property investmentsectors, and a deep understanding of the Dubai real estate market.Key Responsibilities• Operational Strategy & Efficiency○ Develop and implement operational policies and procedures to enhanceproductivity.○ Identify and execute process improvements to increase efficiency and reducecosts.○ Collaborate with the executive team to align operations with company goals.• Team Leadership & Management○ Oversee daily operations, ensuring alignment with strategic goals.○ Manage, mentor, and develop the operations team to ensure high performance.○ Foster a collaborative environment that encourages teamwork andaccountability.• Client Service Excellence○ Ensure all operational activities contribute to a high standard of clientservice.○ Address and resolve client inquiries and issues in coordination with thesales and client relations teams.○ Develop and implement strategies to enhance client satisfaction andexperience.• Budgeting & Financial Oversight○ Prepare and manage operational budgets, monitoring expenses and allocatingresources efficiently.○ Provide regular financial reports on operational performance, identifyingareas for improvement.○ Work closely with finance to ensure accurate financial tracking andreporting.• Vendor and Partner Relations○ Manage relationships with external vendors, service providers, and partners.○ Negotiate contracts and maintain strong vendor relationships to ensurehigh-quality services.○ Regularly evaluate vendor performance and identify new opportunities forpartnerships.• Compliance & Risk Management○ Ensure compliance with all regulatory requirements related to real estateoperations.○ Conduct regular risk assessments to mitigate potential operational risks.○ Develop contingency plans to ensure operational continuity in case ofdisruptions.• Reporting & Analytics○ Track and analyze key operational metrics to assess and enhance efficiency.○ Provide regular reports to management on operational successes and areasneeding improvement.○ Use data-driven insights to make informed decisions and adjust strategies asnecessary.Key Performance Indicators (KPIs)• Operational Efficiency○ Reduction in operational costs by a targeted percentage per quarter.○ Improved process turnaround times by a set number of days.• Client Satisfaction○ Maintain a client satisfaction score of (specific score or percentage).○ Increase client retention rate by a targeted percentage year-over-year.• Budget Management○ Ensure operations remain within the allocated budget.○ Reduce waste and operational expenses without compromising quality.• Team Performance○ Increase team productivity and efficiency by a specific percentage.○ Ensure timely completion of team projects and milestones.• Compliance○ Maintain zero compliance violations.○ Complete regular compliance training and assessments.Requirements ●Bachelor’s degree in Business Administration, Operations Management, Real Estate, or a related field.● Minimum of 5-7 years of experience in operations management, preferably inreal estate or property investment.● Proven track record of improving operational efficiency and managing budgets.● Strong knowledge of the Dubai real estate market and regulatory requirements.● Excellent leadership, organizational, and problem-solving skills.● Proficiency in operational software, CRM systems, and data analysis tools.● Ability to work independently, as well as collaboratively across departments.● Strong communication skills; fluency in English is required, and proficiencyin Arabic is a plus.What We Offer● Competitive salary and performance-based bonuses.● Opportunities for career growth and professional development.● A supportive and collaborative work environment.● Access to a diverse portfolio of high-quality properties.● Health insurance and other benefits. #J-18808-Ljbffr