Service Advisor

• Receives & serves customers following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer. • Solves customers’ complaints to keep a high level of customer satisfaction. • Up sells added value services to maximize revenue to service center. • Updates customers’ information on system for reliable CRM data. • Reviews outstanding repair orders continuously for closing & settlement. • Attends training programs to improve skills & competencies. • Feeds back ideas/suggestions to improve customers’ service processes & increase revenue. • Advises customer on the feasibility of car trade-in when repair costs become high to gain customer’s trust & loyalty. Requirements • High School graduated or educational courses related to customer service. • 3 years experience in customer service (preferred with any Automotive Agency/Dealer). • Excellent communication skills in English (additional Arabic language is preferred). #J-18808-Ljbffr