Fraud Analyst

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking To maintain a competitive advantage as we grow, we are currently looking for a new "Fraud Analyst" Job purpose: Monitor and identify suspicious fraud transactions and refer them for investigation. Key accountabilities and decision ownership: Monitor the daily assigned transactions and identify suspicious cases and submit suspicious cases to the fraud manager for investigation Support with the investigation cycle as follows: Validate the transaction through the customer service, request receipt and proof of transactions Keep the customers dues (pay out) suspended if no proof of transaction is provided Terminate the service if the merchant failed to provide documents or proof of transaction Keep record and log all investigation cases from spotting the transaction to closure and action Refer anti-money laundering cases to the AML for investigation Work with the compliance team on any changes/updates in the regulations that might affect the fraud workflow Must have technical / professional qualifications: Bachelor’s degree in any field 0 to 2 years of experience Core Skills required: Problem Solving Leadership Interpersonal Skills Other job specific core skills (Head- Hand – Heart) Analytical skills Writing skills (English and Arabic) Our values guide how we think and act - They describe what we care about the most C ustomer first - It’s embedded in our design thinking and customer service approach O pen - Openness allows us to constantly improve and evolve R eal - No jargon and no excuses! B old - Constantly challenging ourselves and our way of thinking. R esilient – If we fail, we bounce back stronger than before. C ollaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution. #J-18808-Ljbffr