Customer Support Officer

Job Description: We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources. Qualifications: High school diploma or equivalent (Bachelor's degree in a related field is a plus). Previous experience in a customer support role is preferred but not mandatory. Excellent communication skills, both written and verbal. Empathetic and patient approach to handling customer inquiries and complaints. Strong problem-solving skills and the ability to think on your feet. Proficiency in using customer support software and tools. Ability to work well in a team and adapt to a fast-paced environment. Strong attention to detail and organization. Benefits: Competitive salary. Health and dental insurance. Professional development opportunities. Friendly and collaborative work environment. Opportunities for career growth within the company. How to Apply: If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role. #J-18808-Ljbffr