Workshop Manager | Al Futtaim Automotive | Trading Enterprises | CJDR

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Al Futtaim Automotive

Trading Enterprises

CJDR Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable continuous growth and expansion, responding to the changing needs of customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day. Overview of the role: The primary focus of this role is to manage the day-to-day workshop floor operations to drive performance by working with different departments and the distributor team to ensure the Fix It Right (FIR) process is followed and vehicles are delivered on time in excellent condition. What you will do: Maximize the sold hours from aftersales operations to meet revenue performance objectives through target setting. Ensure adherence to the FIR program as per the distributor guidelines. Identify and manage FIR concerns, and set actions to close the set KPIs. Submit branch field technical reports as per distributor standards. Plan, review, manage, and implement utilization, productivity, and efficiency of technicians and wash bay as per SOPs. Review and manage quality control and address deviations through training and coaching. Provide on-the-job coaching and identify training needs. Conduct performance reviews and develop individual development plans for employees. Promote associate engagement and conduct impact planning sessions. Oversee and manage recruitment as per capacity models. Ensure adherence to warranty processes, rules, and regulations as per the principal's standards. Ensure the availability and maintenance of all tools and equipment. Ensure all technician tools and equipment meet the Principal's standard tools list. Manage wash bay product inventory and conduct monthly oil and consumables audits. Support the implementation of special projects to enhance customer experience. Manage facilities to comply with brand standards and HSSE standards. Ensure 100% compliance with SOPs. Required Skills to be successful: Strategic problem solving. Proficient in Microsoft Office and ERP systems. What equips you for the role: Bachelor's Degree or Diploma in Engineering, preferably Automotive or Mechanical. 8-10 years overall experience with automotive dealership in aftersales, including a minimum of 3-5 years at a managerial level. Knowledge of automotive dealer-distributor business processes. Experience with American automotive brands is preferred. About Al-Futtaim Automotive: A major division of the UAE-based Al-Futtaim Group, Al-Futtaim Automotive is an industry leader present in 10 countries across the Middle East, Asia, and Africa. Our core activities include distribution, manufacturing, leasing, and aftersales. We are the regional representative for iconic brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. Driven by a customer-centric approach, we focus on innovation, quality, and value-added services for our diverse customer base, from motoring enthusiasts to fleet operators. Our mission is to lead in custom-made mobility solutions, delivering world-class omni-channel experiences. We leverage local expertise and global trust to offer a comprehensive portfolio of mobility products, from passenger cars and SUVs to electric vehicles, high-performance motorbikes, and commercial and industrial equipment. Our team of 9,000 members offers inspiring growth opportunities throughout careers. This is Al-Futtaim Automotive, where talent is empowered to move forward. #J-18808-Ljbffr