Operations Manager

You will be responsible for the efficient running of our Outlets in line with corporate strategies, being a team player while meeting customer, employee & management expectations, and having knowledge in Coffee and F&B Industry. The Operations Manager is responsible for overseeing the efficient running of multiple café outlets in alignment with corporate strategies. This role involves leading teams, ensuring customer satisfaction, managing daily operations, and driving business growth through effective planning and execution. The Operations Manager will also focus on financial performance, employee engagement, and maintaining high standards of quality and service. Key Responsibilities: Operational Management: Meet sales target/goals by motivating, mentoring, training, and providing feedback or reviews to the outlet staff. Identify issues or gaps for the outlets and come up with creative ideas to address issues. Plan a reasonable budget for any operation related spending and always seek better solutions which fit the company’s best interest. Manage loss prevention of machines & equipment through proper maintenance and service. Instruct the managers to assign 1 or 2 staff to conduct stock counting of items that vary daily and must be cross-checked and shared with the Finance team. Monitor and manage inventory levels to ensure optimal stock without overstocking. Control costs and identify measures to cut waste of products & food. Regularly review product quality and research new vendors in the market with lower costs, communicating/ coordinating via proper channels to the specified departments. Daily cross-checking of Food watch and other points highlighted by the Baldiya/Municipality. Ensure proper documentation is available regarding branch layouts, electricity, etc. Form a continuous improvement cycle to achieve monthly targets. Build and lead high-performing teams, effectively training, motivating, managing, developing, and retaining talent to improve sales and the quality of services. Oversee daily operations, optimizing schedules to minimize labor costs, supporting creative ideas or productivity across all business channels, and maximizing sales. Find strategies around pricing, customer service, new products, suppliers, online marketing, and promotions aimed at increasing efficiency and driving sales. Participate in market mapping to identify potential new sites as part of the business growth plan. Ensure all PIC, BFH, and OHC physical documents are present in the outlet, and inform the managers accordingly. Ensure all team members are aware of the dress code, grooming, code of conduct, timing, and leave management for organizational development. Conduct regular training sessions on customer service, food safety, and operational procedures. Develop comprehensive training programs for new employees. Ensure continuous professional development opportunities for staff. Develop and maintain strong relationships with key suppliers. Ensure menu items are cost-effective and meet quality standards. Build more traffic through online platforms, while monitoring offline reviews as well. Utilize the 3cx as the primary point of communication (PBX system). Customer Experience: Work continuously with the team to enhance food safety culture and customer service. Coordinate and collaborate with outlet managers and staff in social media marketing and face-to-face marketing. Conduct market research to identify trends and customer preferences. Regularly gather and analyze customer feedback to identify areas for improvement. Participate in P&L reviews with the Finance & Accounts team, reviewing financial performance and identifying opportunities. Develop and manage budgets for each outlet, ensuring cost control and maximizing profitability. Identify cost-saving opportunities without compromising quality or customer experience. Partner with purchasing and other departments to develop and implement ideas that lead to cost efficiencies and increased profitability. Ensure optimum cost efficiencies are achieved in all initiatives implemented in the business. Plan, monitor, and adhere to the best allocation of resources within management standards and budget allocation in line with the Annual Operating Plan. Coach the team to adhere to these standards. Maintain proper attendance and leave records of staff, sharing this via email with HR. Share an Excel document through One Drive with HR for monthly schedules and attendance. Share proper documentation with HR for any types of leaves, especially sick leave, via official email. Share monthly attendance with the HR Department by the last date of the month. Partner with the GM and HRM – Operations to reward and recognize teams for their results. Qualification: Ideally a University Degree/Bachelor's or Master's/Diploma in Hospitality or Hotel Management. Minimum 5 years of work experience in a similar role or F&B Industry. Excellent operational, administrative, interpersonal skills, and customer service skills are a must. Advanced/professional technical skills in MS Office and Restaurant POS Software. UAE Driving license. Job Types: Full-time, Contract Contract length: 24 months #J-18808-Ljbffr