Director of Front Office - Conrad Abu Dhabi EtihadTowers

A Director of Front Officesupervises the Front Office Team to ensure that Team Members areprepared and wellinformed to deliver our Guests an exceptionalexperience from checkin throughcheckout. What will I bedoing As Director of Front Office you will oversee the Front Office Teamwhich is the main connection between the Guest the hotel and thevarious hotel departments. A Director of Front Office isresponsible for managing the first impressions of our Guests andtherefore must perform the following tasks to the higheststandards: Oversee the entire Front Office operation to maintain highstandards Evaluate levels of Guest satisfactionand monitor trends with a focus on continuousimprovement Ensure regular and VIP Guests arerecognised and that the Front Office department operates with asales attitude and promotes the hotel brands loyaltyscheme Maximise room occupancy at best ratesand use upselling techniques to promote hotel services andfacilities Set departmental objectives workschedules budgets policies andprocedures Monitor the appearance standards andperformance of the Front Office Team Members with an emphasis ontraining and teamwork Ensure Team Members havecurrent knowledge of hotel products services pricing and policiesas well as knowledge of the local area and are continuously trainedto learn and understand policies andpractices Maintain good communication andworking relationships with all hoteldepartments Monitor staffing levels to meetcover business demands Conduct monthlycommunication meetings and produceminutes Manage staff performance issues incompliance with company policies andprocedures Recruit manage train and develop the Front Office team Comply with hotel securityfire regulations and all health and safetylegislation Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems Assist with otherdepartments asnecessary What are welookingfor Director of Front Office serving Hilton brands are always working on behalf ofour Guests and working with other Team Members. To successfullyfill this role you should maintain the attitude behaviours skillsand values that follow: A degree ordiploma in Hotel Management or equivalent Aminimum of 3 years of Front Office supervisory experience in thehotel leisure and/or retail sector High levelof IT proficiency High level of commercialawareness and sales capabilities Experience ofmanaging people and developing people Previousexperience of managing a department and Profit and Lossaccount Excellent leadership interpersonal andcommunication skills Accountable andresilient Commitment to delivering a high levelof customer service Ability to work underpressure Excellent groomingstandards Flexibility to respond to a varietyof work situations Ability to work on your ownand as part of a team Familiar with Property Management Systems A degree or diploma in Hotel Management orequivalent Whatwill it be like to work for Hilton Hilton isthe leading global hospitality company spanning the lodging sectorfrom luxurious fullservice hotels and resorts to extendedstaysuites and midpriced hotels. For over a century Hilton has offeredbusiness and leisure travelers the finest in accommodations serviceamenities and value. Hilton is dedicated to continuing itstradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the lightand warmth of hospitality unites us as a team to create remarkablehospitality experiences around the world every day. And our amazing Team Members are at the heart of itall! EOE/AA/Disabled/Veterans Required Experience: Director Key Skills Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird Employment Type : Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr