Technical Support Engineer - End User Support

JOB DESCRIPTION JOB TITLE: Technical Support Engineer JOB PURPOSE: END-USER Support Field Support Engineer QUALIFICATION: Graduation CERTIFICATIONS: CCNA MCSA Comp TIA A EXPERIENCE: 4 Years RESPONSIBILITIES (INCLUDES ALL TASKS): Hardware Setup: Install configure and maintain desktop computers printers and other peripherals. Software Installation: Install and configure operating systems office applications and other software as required by users. System Configuration: Set up user accounts permissions and security settings according to organizational policies. End-User Assistance: Provide technical support to end-users via phone email or in-person. Troubleshoot and resolve hardware and software issues. Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary. Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues. Network Configuration: Set up and troubleshoot network connections including wired and wireless networks. Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections. MANDATORY TECHNICAL SKILLS / COMPETENCIES: Candidate must have hands-on experience in Windows and MAC OS. Must have supported end-users Top Management Users. Must know about KPIs SLAs and knowledge about ITSM tools like Service Desk Plus. Good communication skills verbal and written. Working knowledge of office automation products and computer peripherals like printers and scanners. Knowledge of network security practices and anti-virus programs. Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills. Customer-oriented attitude. #J-18808-Ljbffr