Lobby Ambassador

Job Title: Guest Relations Officer Job Description Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Thanks guests with genuine appreciation and provides a fond farewell. Closely deals with all requests, problems and needs of guests staying at Rixos Hotels and finds solutions to problems, focusing on guest satisfaction. Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bids them farewell. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor/Manager about the atmosphere. Responds to guest inquiry forms and all written suggestions, complaints, etc. Takes part in training programmes and departmental internal communication meetings. Participates in activities to protect biological diversity and shares responsibilities to increase environmental knowledge. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description. Desired Candidate Profile Education: At least High school. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English, and a good command of Arabic, German, French, or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Skills: Familiar with guest profiles based on experience; strong customer service orientation. #J-18808-Ljbffr