Technical Support Specialist

Bachelor of Science(Computers), Any Graduation Nationality Any Arab National Any Competitive salary, Performance bonuses, Health insurance, Dental insurance, Vision insurance, Paid time off (PTO), Flexible work arrangements, Professional development opportunities Vacancy Job Description Diagnose and resolve technical issues related to hardware, software, and network systems. Provide step-by-step guidance to customers via phone, email, chat, or in-person. Install, configure, and update software and operating systems. Assist with account setup, password resets, and access management. Deliver exceptional customer service while maintaining professionalism and patience. Document support requests, solutions, and troubleshooting steps in a ticketing system. Escalate complex issues to higher-level support teams when necessary. Follow up with customers to ensure resolution and satisfaction. Perform routine system checks and maintenance tasks. Create and update technical documentation, FAQs, and knowledge base articles. Assist in testing and deploying new software/hardware solutions. Work closely with IT teams to improve support processes. Train end-users on new technologies and best practices. Participate in team meetings and contribute to continuous improvement initiatives. Desired Candidate Profile Associate/Bachelor’s degree in IT, Computer Science, or related field preferred. Proficiency in Windows, mac OS, and/or Linux OS. Basic understanding of networking (TCP/IP, DNS, VPN). Familiarity with helpdesk software (Zendesk, Freshdesk, Jira, etc.). Experience troubleshooting hardware (laptops, printers, peripherals). Strong problem-solving and analytical abilities. Excellent verbal and written communication. Patience and empathy when dealing with frustrated users. Knowledge of scripting (Power Shell, Bash) or remote desktop tools. Experience with cloud services (Microsoft 365, Google Workspace, AWS). Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at #J-18808-Ljbffr