Laundry Manager

To supervise outsourced laundry services for quality and standard procedures To ensure all the equipment utilized in the laundry is well setup and maintained and the related instructions and cycles are well adapted and followed up To ensure a correct and economical use of all the chemicals and that the formulas are respected To ensure a proper storage of the chemicals respecting the environmental procedures To maintain the linen and laundry par stocks To ensure laundry staff has a full knowledge of all the textiles and their proper care To constantly check the linen uniform for cleanliness and defects and to recommend replacement if necessary To maintain constant linen flow to the floors and the outlets To ensure proper distribution of all articles and efficient handling of guests managers and employees uniforms To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity report To assist laundry and housekeeping operations during daily peak hours To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed To ensure uncompromising levels of cleanliness and maintenance through each employee's responsibility To maintain complete and readily accessible files To continuously study and evaluate the operations and procedures to increase revenue and productivity To ensure proper handling of lost and found items To participate in monthly inventories To follow up daily check lists To ensure a proper use of the telephone etiquette as per Rixos standards To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it To ensure a proper coverage and supervision of the Laundry at all times To respect schedules terms and deadlines as agreed with the Management To ensure that all team members are updated with the latest administrative organizational operational or other changes and news To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity To share daily activity highlights with the Assistant Executive Housekeeper and / or Executive Housekeeper including internal and external guest opportunities To assist in fulfilling administrative responsibilities and monitoring activities To be an ambassador of the Laundry and of the hotel in and outside the work place To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department To create an atmosphere of high morale and a happy working relationship among the staff To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction To ensure trainings and regular refresher courses are conducted and attended as scheduled Qualifications : 5 years of experience in a laundry management role especially in a hospitality setting is commonly required. Operational Expertise: Knowledge of laundry equipment fabric care and stain removal processes Attention to Detail: Precision in inspecting laundry items and maintaining quality standards Budgeting and Cost Control: Ability to manage laundry costs inventory and ordering supplies Health and Safety Compliance: Knowledge of sanitation safety protocols and best practices Customer Service: Ability to interact with hotel guests if necessary ensuring high-quality service Proficiency in laundry machinery and understanding of the latest laundry technology Inventory Management Software skills Knowledge of green initiatives or environmentally friendly practices in laundry Chemical knowledge Leadership and Team Management: Ability to supervise train and motivate laundry staff What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 Remote Work : No Employment Type : Fulltime #J-18808-Ljbffr