Front Office Supervisor

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Front Office Supervisor to join our Front Office team. About the Hotel: Located in Abu Dhabi, Emirates Palace offers 390 luxurious rooms and suites, a private beach, landscaped pools, and a private marina. The hotel is renowned for its award-winning 5-star luxury hospitality and authentic local experiences. Job Responsibilities: Supervise daily reception operations, including guest arrivals, departures, room assignments, and registrations. Coordinate and monitor the work of reception staff, ensuring grooming standards and service quality. Conduct training for new hires and ongoing staff development. Motivate staff to deliver excellent performance. Handle guest requests and complaints professionally, ensuring customer satisfaction. Coordinate with other departments to ensure guest information accuracy and fulfill guest requests efficiently. Stay informed about hotel services and local travel information. Supervise cashier duties and update loyalty program information. Perform shift handovers, reporting any guest issues or incidents. Complete administrative tasks, including reports and briefings. Candidate Requirements: Experience in a similar role, preferably in luxury hotels or resorts. Excellent communication, interpersonal, and problem-solving skills. Energetic and dynamic personality. Proficiency in English; additional languages are a plus. Benefits: Learning & Development programs, employee travel perks, health and wellness benefits, and retirement plans. Job Details: Level: Mid-Level Type: Full-Time Location: Abu Dhabi, UAE #J-18808-Ljbffr