VP & Head of Collections- PL Open Market & Credit Cards

VP & Head of Collections - PL Open Market & Credit Cards Full-time Sub Division: Credit and Collections - Personal Banking Division: Group Credit Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry. JOB PURPOSE: This role is responsible for developing and implementing policies for efficient collections and recovery of all retail banking unsecured asset products, with a view to minimizing NPLs. Ensure collection targets are met in terms of NPL, Recovery, and Bucket resolutions. KEY ACCOUNTABILITIES: Strategic Responsibilities Formulating and implementing cost-effective collection & recovery strategies Reviewing the collections & recovery strategy regularly and ensuring that collection & recovery techniques adapt to changes in the legal and economic situation in the country Coaching, training, developing, and motivating the team of Collection Managers to perform to high standards and develop their potential Core Responsibilities Achieving the budgeted NPLs, cash recovery, and provision numbers Reviewing and updating collection strategies regularly and training collectors accordingly Ensuring capacity planning and load balancing within the unit Maintaining contact with law enforcement agencies and external lawyers, and staying updated on legal changes Providing portfolio feedback to the Head of Credit & Collections for modifications in acceptance criteria Maintaining a low-risk audit rating for the unit Negotiating settlements with customers to find win-win solutions Ensuring collection processes align with the bank’s code of conduct and reputation Establishing a strong collections infrastructure, including external agencies Job Context Adherence to Collection Policies and Procedures Meeting Collection Targets / Budgets Ensuring compliance in customer dealings Avoiding high-risk audit observations Qualifications: Master's Degree Minimum of 15 years in Retail Banking, with at least 2-3 years in a senior collections role managing a team of at least 75 staff Job Location First Abu Dhabi Bank (FAB)

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