Operations Manager- Corporate Cards

Join to apply for the Operations Manager- Corporate Cards role at Pay Tech Group Join to apply for the Operations Manager- Corporate Cards role at Pay Tech Group Get AI-powered advice on this job and more exclusive features. JOB TITLE: Operations Manager Corporate Cards TERM: 12 months CLIENT LOCATION: Abu Dhabi, UAEDIVISION: Corporate Banking Cards REPORTS TO: Head of Corporate Cards Relevant Experience10 years experience in the cards/financial institution space Experience in card operations, including onboarding, card issuance, and post- issuance support MANDATORY REQUIREMENTS**: Local experience in the UAE/GCC region Proficiency in English Experience with operational usage of a CMS - Fiserv Strong project management skills PURPOSE OF THE PROJECTThe project involves providing support for the Commercial Cards Operations and Sales Support across the UAE market. This includes managing/executing the onboarding of new customers, managing card issuance, and providing post-issuance support such as blocking/unlocking cards, handling declines, and managing chargebacks Key Activities Core Responsibilities And Accountabilities Engage with Card Operations for oversight and identify opportunities for streamlining and operational efficiency Support operational onboarding of new customers, working with sales, implementation, card operations, and relationship management teams Manage corporate card-related requests (e.g., limits, cards) from existing corporates/TMCs, ensuring timely resolution and completion Support the Sales team to identify card opportunities and prioritize key clients for card programs Monitor new implemented clients to review card usage and ramp up Working closely with the Product team to ensure customer feedback is shared and help to enable the usage of new features as they become available Develop Standard Operating Procedures (SOPs) to help train key stakeholders and look to optimise/streamline these processes Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth Run periodic update meetings with management, including reporting on key activities, risks, and other aspects of the business KPIs Feedback from FAB stakeholders (e.g. Head of Commerical Cards, Relationship Managers, Product etc) on delivering weekly and monthly expectations Feedback from Corporate customers Operational Efficiency: Measure the efficiency of commercial card operational processes i.e. level of STP Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program Card Optimization: Increase spend on low utilized card portfolio Knowledge And Experience Strong understanding of cards in general and commercial cards specifically Experience in card operations oversight and operational insights Strong experience with Corporate Banking client management, particularly Corporate Cards Good understanding/experience with Card Management Systems (e.g Fi Serv) Experience in engaging senior stakeholders Robust understanding of B2B payments Operational expertise in commercial payment products, service, or platform capability with emphasis on commercial cards and the ecosystem Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Business Consulting and Services Referrals increase your chances of interviewing at Pay Tech Group by 2x Get notified about new Corporate Operations Manager jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates . Abu Dhabi Emirate, United Arab Emirates 13 hours ago Operations Manager - The WB Abu Dhabi, Curio Collection by Hilton Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago Operations Manager i/c Culinary & Service Abu Dhabi Emirate, United Arab Emirates 1 week ago Operations & Logistics Manager – Wash Hub Facility Abu Dhabi Emirate, United Arab Emirates 5 days ago Manager – Container Operations Execution, Noatum Ports Abu Dhabi Emirate, United Arab Emirates 1 week ago Digital Growth Senior Manager / Director, Contractor role with Recognized Global Brand Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 hours ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 8 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr