Senior Officer- Legal & Police OPS (Emiratised Role)

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry. Job Description Job Purpose: Assist in the completion of all police & legal requests as per SOP by providing operational services and support. Receive fraud-related inquiries and investigate cases with required details like FAB card (Debit/Credit/prepaid card transactions), account-related transactions, Pay It Wallet transactions, and CCTV footage requests by coordinating with internal FAB fraud departments and stakeholders. Provide back-office support to all UAE branches and departments for account openings & account maintenance activities for Retail, ELITE & GPB (ISL & Conventional) segments. Key Accountabilities Policies, Systems, Processes & Procedures Follow all relevant departmental policies, processes, SOPs, and instructions to ensure work is carried out in a controlled and consistent manner. Demonstrate compliance with the organization’s values and ethics to support a value-driven culture within the bank. Continuous Improvement Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity improvement, and cost reduction. Reporting Assist in preparing timely and accurate statements and reports to meet department requirements, policies, and quality standards. Qualifications Bachelor’s degree or High School/Diploma in any discipline. 1-2 years’ experience in customer service or call center; candidates without experience will also be considered. Preferably, legal experience of at least 1 year. Good knowledge of bank policies and procedures. Excellent communication skills in English & Arabic. #J-18808-Ljbffr