Help Desk

Description Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality. Key Accountabilities of the role Maintain accurate log for the walk-in customers Ensure TAT is adhered to and where possible exceed customer expectations Sales support MIS maintenance for requests Updating cases in the system timely manner Ensure compliance with bank policies Results Required Accurate MIS system Ensure customer queries are resolved with agreed TAT Deliver professionalism when dealing with customers and other departments Specialist Skills / Technical Knowledge Required for this role: Pro active and very energetic Customer service skills in order communicate and to handle walk in customers Display flexibility in dealing with clients and other team members Fluency in Arabic and English Excellent communication skills Highly organized Previous experience required (if any) Previous banking experience in similar role #J-18808-Ljbffr