IT Support Engineer

Provide hands-on support for desktop/laptop hardware, network printers, and standard software. Manage and troubleshoot Microsoft Windows operating systems, Antivirus and Microsoft 365 applications (Outlook, Teams, Share Point, One Drive, etc.) Respond to service issues and requests by logging and closing tickets in a ticketing tool. Set up and support computer systems, including Microsoft Active Directory and VPN configurations. Set up accounts for new users and manage existing accounts. Maintain records of software licenses and manage stocks of equipment, and other supplies. Conduct required IT training to end users, developing training materials as required Participate in IT projects when required; not restricting to Infrastructure activities only Ensure proper IT infrastructure policies, standards, procedures and risk controls are followed during issues resolution Assist with network-related issues and provide basic networking support. Assist IT Infrastructure Manager to monitor all outsource infrastructure vendors performance against agreed SOW and SLA Desired Candidate Profile Bachelor’s degree / Diploma in Information Technology, Computer Science, or a related field. 4-5 years of relevant working experience supporting computer users. In-depth knowledge of computer hardware, software, and networking systems. Hands-on experience in supporting desktop/laptop hardware, network printer, Microsoft Windows, and standard software (Microsoft Office, Microsoft Outlook client, Teams, Share Point, One Drive) and Computer setup, Microsoft Active Directory, VPN setup/troubleshooting Strong problem-solving skills and the ability to communicate effectively. Ability to manage multiple tasks and prioritize effectively. Positive attitude and the ability to work well with culturally and geographically diverse teams. Good knowledge of networking is an added advantage. Ability to work on-site in ruwais for 6 days a week. Employment Type Full Time Company Industry Oil & Gas Department / Functional Area IT Hardware Support IT Hardware Repair & Maintenance Keywords Help Desk IT Support Specialist Troubleshooting System Administration Network Configuration Help Desk Analyst User Support Engineer User Support Remote Support Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for IT Support Engineer Jobs also searched #J-18808-Ljbffr