Airline Customer Success manager

About us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments, and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts. Manage day-to-day relationships and lead multiple weekly calls across all levels of customer leadership, including Quarterly and Executive Reviews. Build and grow relationships across airline functional areas to establish yourself as a trusted advisor. Be a problem solver by finding solutions and de-escalating issues internally and externally. The day-to-day Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long-term goals. Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics, and field support as part of the customer program. Develop, maintain, and distribute standard project management deliverables, including implementation plans, schedules, budgets, issues logs, meeting minutes, risk assessments, and contingencies. Hold full P&L responsibility with monthly reporting to the Segment President. Lead negotiations with the customer covering service agreements, amendments, change orders, and pricing. What you'll need 8+ years of customer-facing account or success management experience in a technology-oriented organization. Ability to live in the United Arab Emirates and frequently travel to the surrounding region. Proven leadership skills in managing teams. Excellent interpersonal skills with the ability to communicate effectively with technical and non-technical stakeholders. Strong program management and organizational skills to handle multiple projects simultaneously. Creative and strategic thinking in product implementation and problem solving. Proficiency in productivity applications such as Excel and Project. Fluency in English. What will help you on the job Previous airline, IFEC supplier, or OEM experience. Business development experience. Software and hardware development oversight experience. Strong negotiating and influencing skills. Experience with Salesforce. Foreign language skills, especially Arabic, are an advantage. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, veteran status, or any other legally protected status. For accommodations during the application process, please click here . #J-18808-Ljbffr