Senior Research and Insights Executive

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Hire Rightt Global Core Responsibilities External Customer Experience (CX) Support Support the ongoing External Customer Experience (CX) measurement across event organizers, exhibitors, visitors, along with the periodic Commercial, Retail and Residential Tenant Satisfaction Surveys across organizations' real estate portfolio Work within the organizations' CRM systems to extract customer lists (e.g. Event Organizers, Exhibitor Services, etc.) and format them according to the survey requirements Liaise with the various stakeholder teams (commercial, planning, customer care, etc.) to ensure completeness of customer lists with required details for running the surveys, reconcile issues with duplicates, etc. Work within survey systems (Qualtrics, Alchemer) to program and run surveys, including questionnaires, survey logic, embedded customer data aligned with customer lists and survey directories, manage survey distributions, etc. Liaise with IT and other relevant teams to streamline the flow of customer data from CRM systems to the survey platforms, and work on automating processes Escalate customer complaints obtained through the CX channel to the relevant internal teams and encourage prompt issue resolution and loop closure with the customers Data Analytics and Reporting Support with quantitative analysis, including raw data cleansing, data tabulation, visualization and interpretation of survey data Support with qualitative data analysis, including open comment categorization on an ongoing basis, as well as for periodic survey reporting Leverage technology and AI tools to improve efficiency of existing data analysis processes, particularly qualitative data Support with ongoing maintenance of existing and developing new dashboard reports as per business requirements Support with producing structured, clear and visually appealing research reports and presentations, with actionable insights Fieldwork Survey Coordination Support with coordinating the face-to-face survey fieldwork across venues, including on-site supervision, researcher support and troubleshooting, etc. Support with ongoing quality control of responses received and perform field researcher training as required Support with daily target setting, analysis, and reporting of fieldwork performance Support the administration of online and phone surveys, including survey set-up, reviewing respondent lists, monitoring response rate towards assigned targets, and status reporting Event Statistics and Economic Impact Assessment Maintain updated event participation records aligned with the organizations' systems and relevant stakeholders Desk research on published data by Event Organizers or in the press (e.g. Post Show Reports, Press Releases, Social Media posts, etc.) Support with Economic Impact Survey raw data cleansing and formatting for the Economic Impact Model Administrative Responsibilities Maintain up-to-date and accurate databases, research repositories and archives (questionnaires, customer lists, reports, etc.) Coordinate the temporary survey staff as per project requirements and according to budget, including liaison with the temporary staff agency Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Research Industries Events Services Referrals increase your chances of interviewing at Hire Rightt Global by 2x Get notified about new Research Executive jobs in Dubai, United Arab Emirates . Dubai, Dubai, United Arab Emirates 21 hours ago Manager- Research & Development - IMDU - R&D Administration Manager of Growth and Strategic Initiatives Dubai, Dubai, United Arab Emirates 41 minutes ago Manager - Business Development and Marketing Executive Assistant – Cluster General Manager Dubai, Dubai, United Arab Emirates 13 hours ago Corporate Sales Executive - Abudhabi Based Dubai, Dubai, United Arab Emirates 15 hours ago Lecturer/Senior Lecturer - Operations & Supply Chain Management - BAL Sales Executive (German & Arabic Speaker Required) Legal Operations Director (UAE Nationals only) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr