Security Engineer – Fortinet @ Help AG

Protect your business with Help AG's unmatched cybersecurity expertise and industry-leading solutions in the Middle East and Africa. Help AG is looking for a dynamic and innovative Security Engineer with hands-on experience in administering and maintaining Fortinet and Infoblox solutions. The ideal candidate will be responsible for managing firewall, authentication, PAM, and DDI infrastructure across both IT and OT environments, ensuring robust and secure network operations. Requirements Responsibilities Administer and maintain Fortinet firewalls, Forti Manager, and Forti Analyzer for IT and OT networks. Administer and maintain IP address management and DNS / DHCP services using Infoblox DDI. Implement and manage AAA solutions, with a preference for Forti Authenticator. Deploy and support privileged access management using Forti PAM. Troubleshoot and resolve complex network and security issues and incidents. Work on LLD, HLD, and project documents. Maintain continuous communication with the customer regarding tickets, health checks, projects, and other technical work. Work as a resident engineer at the customer site based on business requirements. Use tools (ticket system, time tracking) properly and document tickets accurately. Follow up on escalations to meet SLA. Prioritize customer satisfaction, professionalism, accuracy, and high-quality work. Keep ticket-system up to date to meet SLA requirements. Coordinate with vendor support organizations and engineers. Travel to multiple locations for installing Fortinet technology solutions. Qualifications and Skills Over 5 years of experience working with Fortinet Technologies. Experience in an enterprise environment supporting technical projects. Bachelor’s degree in information security, IT, or equivalent experience. Proficiency in Fortinet products : Forti Analyzer, Forti ADC, Forti Authenticator, Forti PAM. Strong knowledge of network protocols, routing, switching, and load balancing. Experience with Infoblox DDI and knowledge of PKI and CLM platforms, preferably Digi Cert ONE. Strong analytical and troubleshooting skills. Security certifications (e.g., Infoblox, Fortinet NSE 4 / 5 / 6, CCNP) are a plus. Understanding of information security concepts and technologies. Solid background in TCP / IP networking for large organizations. Flexible work approach, adaptable to job requirements. Ability to identify new work areas and set new goals. Excellent communication and training skills. Customer-oriented, friendly, and goal-driven. Ability to understand complex business processes. Health insurance with a leading global provider. Career growth through challenging projects. Employee engagement and wellness activities. Learning and development opportunities. Inclusive, diverse, and flexible work environment. About Us Help AG, the cybersecurity arm of e& (formerly Etisalat Digital), provides enterprise security solutions across the Middle East. Established in 2004 and acquired by e& in 2020, Help AG is a trusted, vendor-agnostic security advisor with industry-leading technologies and expert teams, delivering unmatched value to its clients. J-18808-Ljbffr Security Engineer • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates #J-18808-Ljbffr