Assistant Sales Manager

Are you passionate about travel and delivering unforgettable experiences? We’re seeking an Assistant Manager role to join our dynamic Sales Leisure & MICE team. The primary objective of the Assistant Manager is to support the Sales team in delivering high-quality, competitive travel proposals and managing client reservations while ensuring smooth coordination across departments. This role plays a key part in maintaining operational efficiency, enhancing client satisfaction, and contributing to the overall success of the Sales Leisure & MICE function through proactive administrative, quotation, and reservation support. Job Scope: Preparation for Sales Quotations Assist the Sales team by preparing tailor-made proposals for FITs, groups, and MICE clients. Source rates, availability, and content from suppliers or internal systems. Ensure quotations are accurate, competitive, and delivered within the expected timelines. Handling Partner Reservations Coordinate and manage reservations for accommodation, transfers, tours, and other travel services for VIP, Luxury & MICE requests. Communicate effectively with suppliers and partners to confirm bookings and resolve issues. Maintain accurate records of all partner-related reservations and changes. Support Trade Activities Assist the Sales team in preparing and executing trade-related initiatives, including Fam Trips, roadshows, and overseas promotional activities. Coordinate travel logistics, schedules, and materials required for trade events and travel industry engagements. Support on-site execution (in country and overseas) when needed, including client hosting, venue coordination, and last-minute troubleshooting. Help compile post-activity reports and feedback summaries to evaluate effectiveness and inform future planning. Internal Communication & Team Support Work closely with the Sales Director and other departments to ensure seamless project flow. Communicate internal deadlines, updates, and deliverables clearly across teams. Support team meetings through scheduling, minute-taking, and task follow-ups. Client Relationship Support Support the Sales team in managing client inquiries and follow-ups. Maintaining long-term client relationships by ensuring a smooth pre-sale and post-sale process. Help gather feedback from clients for continuous service improvement. Systems and Data Management Utilize CRM and reservation systems to manage bookings and client records. Ensure data is up-to-date, organized, and accessible for the Sales and Operations teams. Generate reports and analytics to support business planning. Manage data and reports manually until systems are in place, ensuring accuracy and consistency. Quality Control & Continuous Improvement Ensure all proposals, reservations, and documents meet company standards and client expectations. Proactively identify inefficiencies or errors and suggest improvements. Contribute to internal process reviews to enhance service delivery. The Ideal candidate should have: Bachelor’s Degree in Tourism or Hospitality At least 2 years of hands-on experience in a Destination Management Company (DMC) or hotel environment, with a strong focus on travel coordination, client servicing, or sales support. Experience working with start-up DMCs, where flexibility, adaptability, and a proactive approach are key to success. Strong written and verbal English communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook). Attention to detail is crucial when preparing quotations, itineraries, and booking confirmations. Organizational skills – able to manage multiple tasks, requests, and deadlines. Desirable: Knowledge of Italian, Dutch or any other European Language #J-18808-Ljbffr