Senior Officer - Customer Support

Job Description Purpose of the role is to provide support to customers with their queries, requests or complaints raised via chat and in-app tickets, and resolve the issues based on the SOPs defined by the company. Job Description Purpose of the role is to provide support to customers with their queries, requests or complaints raised via chat and in-app tickets, and resolve the issues based on the SOPs defined by the company.Strategic RESPONSIBILITIESN/AOperational Serve customers by providing product and service information. Resolve product and service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Manage various inbound channels such as chat and in-app form. Collect and analyse customer feedback. Refer advanced cases to management for resolution, providing background information as necessary. Meet and maintain KPIs such as First response time, resolution time and CSAT. People Management N/AProduct/Process Improvement N/AQualifications Education & Certifications: MINIMUM: Any graduation degree with good English communication skills (written and verbal). Knowledge & Skill The ideal candidate should possess the below mentioned skills: 2+ years of experience in call center or customer service experience Flexibility to work different shifts (including evenings, weekends, or holidays). Proficiency in communicating in English (written and verbal). Arabic preferred but not mandatory. Experience PREFERRED: 4+ years of experience in call center or customer service experience (written and verbal channels) MINIMUM: 2+ years of experience in call center or customer service experience (written and verbal channels). Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Al Ghurair by 2x Get notified about new Customer Support Officer jobs in Dubai, Dubai, United Arab Emirates . Dubai, Dubai, United Arab Emirates 7 hours ago Customer Support & Services Junior Officer Cafe Assistant/ Customer Service Associate

Retail

Marks & Spencer

UAE Customer Service Representative/ Call Center Representative- Emiratisation Customer Service Representative (Temp role for six months) Dubai, Dubai, United Arab Emirates 18 hours ago Customer Service Representative - Emiratized Role We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr