Aquatics Operations Team Leader, Water Park

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning from this was that persistence and calculated risks pay off. Aquatics Operations Team Leader, Water Park • Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times. • Ensure that employees also provide excellent service to internal customers in other departments as appropriate. • Handle all guest and internal customer complaints and inquiries courteously and efficiently, following through to ensure problems are resolved satisfactorily. • Maintain positive guest and colleague interactions with good working relationships. • Maximize employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet financial goals and guest expectations. • Focus on improving productivity levels and managing utility/payroll costs within guidelines, ensuring energy efficiency of equipment. • Embrace new technology and equipment to improve productivity and streamline work processes. Operational • Supervise lifeguard operations, ensuring adherence to safety protocols and standards. • Conduct audits of lifeguard performance and safety procedures. • Organize and conduct training for lifeguards to maintain high safety and service standards. • Manage lifeguard rotations and schedules for adequate coverage. • Monitor lifeguard welfare and support their concerns. • Ensure lifeguards are prepared to respond to emergencies and provide excellent guest service. • Oversee the distribution, collection, and storage of tubes and ensure they are in good condition, conducting repairs as needed. • Maintain inventory of tubes and repair supplies. • Manage the distribution, collection, and storage of life jackets, ensuring they are clean, in good condition, and properly fitted. • Maintain an inventory of life jackets and ensure adequate supply. Personnel • Supervise department employees, ensuring compliance with policies, procedures, and laws. • Oversee punctuality, appearance, and hygiene standards. • Develop employees' skills through training, coaching, and mentoring. • Assist in training employees for maximum efficiency. • Ensure service standards are maintained as per the Departmental Operations Manual. • Support the implementation of The People Brand, demonstrating and reinforcing park values and culture. • Ensure employees adhere to rules and regulations, including safety and security policies. Other Duties • Follow rules and regulations from the Employees Handbook and park policies on safety and hygiene. • Punctually report for duty, wearing proper uniform and nametag. • Maintain high personal appearance and hygiene standards. • Foster good relationships with staff across departments. • Attend staff meetings, training, and related activities. • Support departmental trainers and undertake additional tasks as assigned. • Adapt to changes in department functions as directed by management. • Maintain a positive attitude and exercise self-control. • Understand and follow the Department Operations Manual and policies. Occasional Duties • Assist with inventory of equipment periodically. • Perform other duties as reasonably assigned. Qualifications • 1+ years of experience with Ellis & Associates Program or similar, including front-line lifeguarding and supervision of lifeguards. • Operational experience overseeing lifeguard teams of 50+ in a high-volume waterpark, preferably in the UAE or GCC. • Practical experience in waterpark operations, including Training, Operations, and Risk Management. • Proficiency in English (reading, writing, speaking). • Skilled in MS Excel, Word, Power Point. Our family is always growing. Want to be in the know? #J-18808-Ljbffr