Information Technology Engineer

Looking for a skilled IT Helpdesk Engineer to provide top-notch support and keep our IT systems running smoothly. If you are passionate about technology and problem-solving, we want to hear from you. Key Qualifications Education: BSc in Computer Science or equivalent Certifications (Preferred): Comp TIA A, ITIL Foundation, CCNA, MCSA, Microsoft Certified Technical Skills: Experience with Microsoft Active Directory, networking (TCP/IP, DNS, DHCP, VPN) 2 years of IT Help Desk support experience Hands-on troubleshooting of hardware, software, and network issues Basic cybersecurity knowledge, password policies, phishing prevention Understanding of servers, virtualization, networking, routing, and telecom systems Proficiency in MS Office Soft Skills: Fluent in English; Arabic is a plus; strong communication, problem-solving, and customer service skills Key Responsibilities Technical Support & Troubleshooting: Provide first-line support for hardware, software, and network issues. Diagnose and resolve problems via phone, email, or remote access. Escalate complex issues when needed. User Assistance & Training: Assist with system access, password resets, and software usage. Educate employees on IT policies, best practices, and security awareness. System & Network Maintenance: Install, configure, and update OS, applications, and IT equipment. Monitor network performance and connectivity. Ensure compliance with security policies. Asset & Account Management: Manage IT inventory, including computers, peripherals, and software licenses. Set up and maintain user accounts in Active Directory and email systems. Security & Compliance: Enforce IT security policies, including antivirus updates and system patches. Assist with data backups and recovery. Collaboration & Continuous Improvement: Work with the IT team to enhance system performance. Stay updated with new technologies and recommend improvements. #J-18808-Ljbffr