VP & Head of Collections- PL Open Market & Credit Cards

Company Description Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry. Job Description JOB PURPOSE: This role is responsible for developing and implementing policies for efficient collections and recovery of all retail banking unsecured asset products with a view to minimizing NPLs. Ensure collection targets are met in terms of NPL, Recovery, and Bucket resolutions. KEY ACCOUNTABILITIES: Strategic Responsibilities Formulating and implementing cost-effective collection & recovery strategies. Review the collections & recovery strategy regularly and ensure that collection & recovery techniques adapt to changes in the legal and economic situation in the country. Coach, train, develop, and motivate the team of Collection Managers; assist them in performing to high standards and developing their potential to enhance knowledge-based skills. Core Responsibilities Ensure that the budgeted NPLs, cash recovery, and provisions are achieved. Review the collections strategy regularly and train collectors to adapt to changes in the legal and economic environment. Ensure capacity planning and load-balancing within the unit. Maintain constant communication with law enforcement agencies and external lawyers; keep the unit updated on legal changes. Provide portfolio feedback to the Head of Credit & Collections for modifications to front-end acceptance criteria. Ensure a low-risk audit rating for the unit. Negotiate and work out the best possible settlements with customers, adopting a win-win approach. Ensure the collection process aligns with the bank’s code of conduct and maintains the bank’s reputation. Establish a strong collections infrastructure for recovery through external agencies locally and internationally. Job Context Adherence to Collection Policies and Procedures. Achieving Collection Targets / Budgets. Ensuring compliance while dealing with customers. Maintaining a Nil High-Risk Audit observations record. Qualifications Minimum Qualification: Master's Degree Minimum Experience: At least 15 years of experience in Retail Banking, with the last 2-3 years in a senior collections role managing a team of at least 75 staff. #J-18808-Ljbffr