Store Manager - Yarn Over Textile and Yarns Trading

Store Manager - Yarn Over Textile and Yarns Trading Join or sign in to find your next job Join to apply for the Store Manager - Yarn Over Textile and Yarns Trading role at Qureos Store Manager - Yarn Over Textile and Yarns Trading Join to apply for the Store Manager - Yarn Over Textile and Yarns Trading role at Qureos Get AI-powered advice on this job and more exclusive features. The Store Manager will be responsible for the overall operations, profitability, and customer experience of our yarn and craft store, which specializes in high-quality yarns, knitting, crochet, and other craft supplies. A key aspect of this role involves overseeing and facilitating our in-store learning sessions, including knitting and crochet classes for all skill levels. The ideal candidate will be a passionate crafter with strong retail management experience, excellent interpersonal skills, and a genuine desire to foster a vibrant and inspiring creative community. Key Responsibilities Retail Operations & Sales: Oversee daily store operations, ensuring a clean, organized, and visually appealing environment. Achieve sales targets by effectively managing inventory, merchandising, and promotional activities. Develop and implement strategies to increase foot traffic and customer loyalty. Process sales transactions accurately using the POS system and handle cash, credit, and gift card payments. Manage opening and closing procedures, including cash reconciliation and security protocols. Monitor and manage store expenses within budget. Inventory Management: Conduct regular inventory counts and manage stock levels to prevent overstocking or stockouts. Place orders with suppliers, negotiate favorable terms, and build strong vendor relationships. Receive, unpack, and organize incoming merchandise efficiently. Customer Service Excellence: Provide exceptional customer service, offering expert advice on yarn types, patterns, tools, and craft techniques. Handle customer inquiries, complaints, and returns professionally and efficiently, aiming for satisfactory resolutions. Build strong relationships with customers, fostering a sense of community and belonging. Learning Sessions & Community Engagement: Develop, schedule, and promote a diverse range of knitting, crochet, and craft workshops. Oversee the registration process for classes and manage class sizes. Ensure class materials and equipment are readily available and in good condition. Organize and host crafting events, "knit nights," and community gatherings to engage customers. Utilize social media and local marketing to promote classes and store events. Marketing & Merchandising: Collaborate with the owner to develop marketing strategies and promotional campaigns. Manage the store's social media presence (e.g., Instagram, Facebook) with engaging content. Stay updated on industry trends, new products, and popular craft techniques. Administrative Duties: Maintain accurate sales records, customer data, and employee files. Generate regular reports on sales performance, inventory, and class registrations. Ensure compliance with all health, safety, and retail regulations. Education & Experience Bachelor's degree in Business Administration, Retail Management, or a related field preferred. Minimum of 3-5 years of proven retail management experience, with a strong preference for experience in specialty retail (e.g., craft stores, hobby shops, boutiques). Demonstrable experience in managing a team. Experience with POS systems, inventory management software, and basic accounting principles. Skills & Knowledge Basic or beginner knowledge of knitting and crochet. Strong understanding of retail metrics, sales forecasting, inventory control, and profit margins. Proven leadership, team building, and motivational skills. Exceptional customer service skills with a friendly, patient, and approachable demeanor. Excellent verbal and written communication skills. Highly organized with strong attention to detail and multitasking ability. Problem-solving skills to identify issues and implement effective solutions. Experience in social media marketing and community engagement. Ability to adapt to a dynamic retail environment and changing trends. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Retail, Craft, and Hobby Stores #J-18808-Ljbffr