35118944412 - Operations Systems Implementation Specialist (AI Workflow Builder)

Job Title

Operations Systems Implementation Specialist (AI Workflow Builder)

Schedule & Salary

Schedule: M-F, 9AM - 6PM Pacific Time (Full time). Salary: based on experience.

Overview

We are seeking a highly organized and tech-savvy Operations Systems Implementation Specialist to lead the setup, optimization, and integration of multiple operational platforms, including Freshdesk, Click Up, Jolt, 7Shifts, Square, Margin Edge, Bento Box, and other tools. This role is critical in streamlining workflows, automating processes, and ensuring operational efficiency across multiple business units. The ideal candidate will have strong analytical skills, a keen eye for process improvement, and a passion for leveraging technology to enhance business performance.

Only those who complete it will be prioritized:

To expedite the process, complete the assessment upon submitting your application.

Responsibilities

Process Optimization & Automation:

Analyze current business processes and identify opportunities to improve efficiency through automation and system integration.

Develop & implement workflows and automation strategies:

Within Click Up and Freshdesk to enhance HR, Help Desk, and general operations.

Systems Implementation & Integration:

Configure and optimize Jolt for employee documentation, disciplinary tracking, and store management checklists.

Oversee labor and payroll reporting:

In 7Shifts and ADP, ensuring automated compliance checks and labor budgeting controls.

Implement and refine Square, Margin Edge and Bento Box:

For seamless financial and operational reporting.

Reporting & Performance Monitoring:

Design real-time dashboards and reporting systems that track key operational metrics and performance indicators.

Continuous monitoring and improvement:

Monitor system effectiveness and implement improvements post-integration.

Training & Support – Documentation:

Develop user-friendly documentation and training materials to ensure smooth adoption of new systems.

Training & Support – Hands‑on support:

Provide hands‑on training and support for management and staff, addressing any challenges during implementation.

Requirements

3+ years of experience in operations, systems implementation, or process automation roles.

Proven expertise in Freshdesk, Click Up, Jolt, 7Shifts, Square, ADP, Margin Edge, and other operational platforms.

Strong background in workflow automation, system integrations, and data management.

Analytical mindset with the ability to simplify complex processes and improve operational efficiency.

Excellent communication and training skills, with experience guiding teams through new system implementations.

Experience in the restaurant or hospitality industry is a plus but not required.

Tools to Use

Freshdesk – Customer support/help desk software

Click Up – Project management and workflow automation tool

Jolt – Operations management software for task tracking, employee accountability, and compliance

7Shifts – Employee scheduling and labor management software for the restaurant industry

Square – Point‑of‑sale (POS) and payment processing system

Margin Edge – Restaurant management software for invoice processing, food cost tracking, and financial reporting

Bento Box – Website and online ordering platform for restaurants

ADP – Payroll and HR management software

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