Female Customer Care Arabic/English Speaker
at Joi in UAE - Dubai

Female Customer Care Arabic/English Speaker at Joi in UAE - Dubai

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Job highlights

Posted on November 27, 2016
  • Experience in Customer Service
  • Professional background in Customer Services, Customer Support
  • Job level Experienced
  • Languages Fluent English or Arabic is preferred
  • Other requirements Female candidates only

Job details

We are an innovative, new, early-stage technology startup with a unique offering in the online gifts space. We have funding in place, lofty goals and big plans for our future. This role is ideal for someone who has the right mix of leadership, passion, energy, experience, business savvy, entrepreneurial spirit and innovative nature. Candidates must have prior experience with startups and call centers.


Customer Care Representatives will be responsible for ensuring that joi customers have their issues resolved in a timely manner and have the most pleasant experience possible with joi.


The ideal candidate will have been successful in a similar prior role at a regional call center in the MENA region. He or she must possess drive and a hunger for success, and the ability to deal with uncertainty while delivering a delightful customer experience.


Candidates should be highly competent, results-oriented, have exceptional communications skills, a proven track record of success, and a solid team player. All applicants must be ready to start immediately.

Responsibilities


Customer service over phone, email and chat

Handle requests for taking orders, handle order issues and tracking, address customer needs/requirements

Escalate and work with other teams as and when required

Working on shift schedules and, if necessary, non-normal hours in shift format

Demonstrate performance promoting standards of ethical and professional conduct

Qualifications and Required Skills:


2 years of customer service experience or equivalent

Prior experience with a MENA-based startup preferred

Deep understanding of e-commerce, logistics and order lifecycle

Experience with call center and CRM software and systems ( Zendesk, Zopim, etc.)

Excellent real-time problem-solving and interpersonal skills

Exceptional oral and written communication skills

Attention to detail

Experience making decisions based on a balance between analysis and empathy

Strong organizational skills, along with the ability to prioritize and multi-task

Extraordinary work ethic

Able to quickly grasp concepts/ideas, and thrive in a fast-paced, high-energy environment as a team player

Aptitude for issue handling, real-time problem solving

Ability to speak clearly and accurately with customers

Naturally kind and affable at all times with customers, even when handling issues/objections

Arabic speaker is a must.

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