Asst. Store Manager
at Beside in
Asst. Store Manager at Beside in Kuwait
Job highlightsPosted on February 17, 2016
The purpose of the role is as follows:
; Support the Store Manager in achieving store targets, through effective management (of the store team) compliance with the organizational policies and procedures.
; Manage the store staff in terms of direct reporting, so that the Store Manager may prioritize strategic issues.
Manage the store in the absence of the Store Manager, in line with the set standards.
Targets & Profitability
Support the Store Manager in achieving store and KPI targets in order to meet the overall organizational objectives.
Support the Store Manager in maintaining high levels of profitability through control of discounts, general expenses, stock-loss, sell-through in order to meet profitability targets.
Operations & Administration
Support the Store Manager in managing the operational side of the store as well as managing administrative areas such as staff scheduling, coordination with suppliers, contractors etc in order to ensure the smooth running of the store.
Customer Service & Relationship Management
Provide exemplary customer service at all times by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting relationships.
Support the Store Manager in conducting technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirements etc.
Development & Appraisals
Identify areas of strengths and weaknesses in the store staff, and propose areas of improvement in order to support the Store Manager in managing the Performance Appraisal process.
Ensuring that all relevant information is provided and all risks highlighted, in a timely manner, in order to make certain that the Store Manager takes well informed ;
Competitor and Product Knowledge
Maintain up-to-date product knowledge, in terms of designs, trends, quality-based issues, availability in order to provide excellent customer service.
Maintain up-to-date knowledge of the competitors in order to identify our unique selling points (USP) thereby driving sales.