Technical Integration Support
Full time
at Ufun Pay in
Dubai, UAE
Job highlights
Posted on October 16, 2019- Professional background in
- Job level Experienced
Job details
Qualifications:
Bachelor's degree strongly preferred.
2+ years software development or software technical support experience, familiar with JAVA, Mobile (IOS or Android), SDK development, Network knowledge TCP/IP/HTTP(S) and of the following.
-3rd Party Software
-Server to Server (curl/c#)
-Plug Ins
-Mobile SDK
-Mobile In-app Payments
Web Design experience is an advantage.
Experience configuring permissions and services on Windows servers.
Excellent computer skills, including Microsoft Office suite, cloud-based applications, design programs and databases.
Ability to effectively deliver both on-site and virtual/remote technical assistance to a diverse and cross-cultural audience.
Solid organizational, prioritization, and time management skills required
Flexible work attitude: the ability to work in a team environment and independently, and to meet unexpected demands.
Skills:
Payment Services industry experience preferred
Strong problem-solving skills
Tech-savvy - ability to learn new software easily
Strong knowledge of data sets and data flow (Database skills are a plus!)
Customer service skills
Excellent written and verbal communication
Detail-oriented, strong organization
Ability to prioritize and effectively manage time
Familiarity with APIs (REST and OData endpoints)
Software development experience preferred
General Responsibilities:
Responsible for supporting Business Development activities, introducing company solutions to potential partners or merchants; help customers to identify right solution with company products.
Responsible for Merchants/Integration Partners pre-integration technical inquires; integration project management and post-integration technical support requests. Ensure high quality integration with company payment network.
Identify and summarize Merchants/Integration Partners' pain points. Propose enhancement to company products and industry solutions engineering team.
Manage the technical support service requests from local. Collaborate with HQ team together to quickly resolve customer's issues and ensure satisfaction toward the support experience received by Merchants/Integration Partners/Key Accounts.
Other duties as assigned by the company head.
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