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Store Manager
at Beside in Kuwait - Al Asimah

Store Manager at Beside in Al Asimah

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Job highlights

Posted on January 31, 2016

Job details

The purpose of the role is to achieve store targets, through effective management (of the store team) and compliance with the organizational policies and procedures.

Targets & Profitability

  • Manage and lead the store into achieving personal, store and KPI targets in order to meet the overall organizational objectives.  
  • Maintain high levels of profitability through control of discounts, general expenses, stock-loss and sell-through in order to meet profitability Maintenance & Operations 
  • Ensure that the store is maintained and operated at the standards provided by the HO and principals in order to enhance the image of the brands and drive sales.
Customer Service & Relationship Management 

  • Provide exemplary customer service at all times by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting ;

  • Manage the technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirements ;
Development & Appraisals 

  • Manage the appraisal process, in terms of explaining objectives, monitoring performance, providing feedback on strengths and weaknesses etc in order to develop and mentor store ;
  • Manage the appraisal process, in line with the PMS guidelines in order to meet HR ;

  • Lead the team by creating a positive and motivational work environment, as well as by being exemplary, in order to maintain a fully engaged work ;
Competitor and Product Knowledge 

  • Maintain up-to-date product knowledge, in terms of designs, trends, quality-based issues and availability in order to provide excellent customer service.  
  • Maintain up-to-date knowledge of the competitors in order to identify our unique selling points (USP) thereby driving ;

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