The Billing/Dispute Analyst is responsible for identifying the root causes of errors and assist in correcting and preventing future recurring problems.

Daily Operations

1. Answers incoming customer phone calls

2. Logs dispute into the SAP Dispute system

3. Evaluates appropriate assignment of dispute

4. Prioritize and manage a portfolio of customer disputes

5. Research and resolve customer disputes, including root cause determination

6. Follow up with the customer to determine satisfaction with complaint resolution

7. Process manual billings as required

8. Review and process special handled invoices

9. Obtain approvals for billing adjustments according to guidelines

10. Communicate significant adjustments to the FI organization as required

Order Teams and Customer Master Data Team

1. Participates in cross-functional and cross-organizational meetings/teams when required to ensure customer issues/disputes are resolved and root cause has been ;

2. Receive and resolve customer billing issues by working with Collections staff, order processing staff and the commercial ;

3. Work with business area representatives and the Customer Master Data Team and Contract Administration to ensure SAP is updated with correct current information prior to billing adjustments being ;

4. Utilize the SAP Dispute process as the method of communication for Billing Problems across teams; updating text in the complaint as well as recording information in the Collections data screens at the invoice ;

5. Assist in review/analysis of SAP control reports for errors/problem resolution, SAP Disputes reports for managing complaints, and Business Warehouse reports.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

The job incumbent is expected to have a Bachelor's Degree in Business or Information Technology ;

The job incumbent is expected to have a minimum 3 years of customer service or related experience, strong problem-solving skills and good communication abilities. In addition, the candidate must have strong organizational skills, the ability to multi-task and be flexible when changes in work assignments or special projects are necessary.