Responsible for providing high-quality technical support.

Quality testing of new features of the software.

Document, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.

Delivering solutions to both technical and non-technical end-users.

Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.

Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.

Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Resolving escalated customer complaints without the need for team lead intervention.

Participation in providing training to customers as required.

Recognize end-users' need for additional products and service.

Update and create online knowledgebase articles to reduce support requests.

Capture details of each support request in Zanibal's ticketing system.

Help test fixes provided by development and incorporates them into client sites.

Providing training to clients.

Qualifications

At least 1 year of experience in software support or development/QA role.

Must have at least Second Class Upper

Completion of NYSC program.

Must be a self-starter/quick learner

Experience in using software applications

Accounting knowledge is a plus.

Customer service experience is a plus.

Excellent Customer Relationship Management

Proficient knowledge of Microsoft Office (Mostly Excel)

Basic knowledge in Linux command, and SQL, programming skills

Very Strong troubleshooting skills.

Ability to think outside the box to solve problems