Jobs Candidates Requirements:

Monitor and analyse the current state of various NDI runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.

Chair and facilitate change control boards to review and approve changes to the various NDI environment. Review and ensure proper deployment and rollback plan for each change is in place.

Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary.

Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.

Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.

Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

Jobs Candidates Responsibility:

Degree or Diploma in Computer Science/Engineering, Information Technology, or in relevant engineering discipline.

At least 8 years of working experience in running mission critical operations.

In-depth hands-on experience on:

Implement change management and incident management workflows, using ITSM tools Remedy, ServiceDesk to automate workflows.

Implement security and access control measures to control privileged access to test and production environment. Familiarity with Privileged Access Management (PAM) tools CyberArk will be preferred.

Implement full stack monitoring ( application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options ( Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.

Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools Terraform, Ansible is preferred.

Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.

Able to work collaboratively with a high performance team and influence with positive energy.

Resourceful and able to work out solutions with innovative thinking and new tech.

Experienced with management cloud infrastructure and services / certification with GPC, GCC ( AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.