Job Candidate Requirements:

Responsible for operational support, front-line management of incidents or escalation points, and provide proactive & preventative analysis. Assist with prioritization in dealing with multiple simultaneous incidents while effectively communicating/escalating all known issues and resolutions to relevant stakeholders.

Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues.

Able to present and communicate effectively on key findings to peers, management and other stakeholders to maintain positive and effective relationships.

Apply a structured methodology and lead change management activities by diligently accessing the change impact, create change management strategy and prepare risk mitigation tactics.

Manage validation team to ensure all changes from various stakeholders has gone through substantial QA and security screening prior the final release.

Schedule and budget maintenance and upgrades for optimum operational performance. Interface with applicable vendors and relevant teams on a regular basis to maintain cloud system/environment stability.

Provide leadership for delivery of 24/7 service operations and KPI compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations.

Job Candidates Responsibilities:

Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines or relevant work experience.

Minimum 2 years of direct people-management experience to include cloud application performance management.

ITIL V3 Intermediate Certifications or relevant cloud ops certification preferred

Excellent problem detection and determination skills in multiple functional cloud infrastructure and application on cloud environment.

Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.

Proven experience creating, championing and maintaining processes, procedures and policies.

Experience in managing cloud production environment and implement preventative actions/measures to avoid business impacting incidents.

Experience in cloud technology operations activities and processes such as operational impact assessments, application business outcomes and execution of service improvement plans.

A deep understanding of the interdependent relationship between cloud infrastructure, information security and cloud applications/services they enable as well as the critical of maintaining strong connections between the respective teams within IT.