Serves customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancelations and other queries; and resolves product and service problems. Customer service jobs may have a variety of shifts and incorporate numerous methods including a call center environment.

Essential duties and responsibilities

    Greet customers in a warm and friendly manner

    Answer customer inquiries regarding products and service questions;

    Suggest information about other services and options available.

    May be required to read from a script

    Maintain customer records by updating information in MS Office.

    Inform customers of sales promotions and services, processes payments for orders, refunds or exchanges

    Maintain a healthy conversation tempo for in-bound calls.

    Resolve service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

    Prepare call reports by collecting and analyzing customer needs to ensure overall customer satisfaction

Qualification requirements

    Graduate with Good communication abilities.

    Fluent in English and a team player.

    Ability to serve a constant stream of customers at all times of day and evening

    Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation

    Ability to deal with people in an uplifting manner

    Ability to solve customer problems

    Ability to be a quick thinker, research and troubleshoot

    Ability to meet required goals and quotas

    Basic computer skills

Additionally, if working in a call center environment:

    Receive incoming calls and make outbound calls

    Record all calls in detail in Excel.

    Maintain company standards during recorded calls in order to ensure high quality service.